Privacy Policy

Station 34 Pilates
Effective Date: 5/11/2026
 Last Updated: 5/11/2026

Station 34 Pilates (“Station 34 Pilates,” “Station 34,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, use our mobile app, create an account, book classes, purchase memberships or packages, communicate with us, or participate in our in-person studio services.
Station 34 Pilates provides in-person Pilates and fitness classes. We do not currently offer online classes and we do not sell retail products through our website or app.
By using our website, app, booking platform, or studio services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect
We may collect the following types of information.
Personal and Contact Information
We may collect your name, email address, phone number, date of birth, mailing address, emergency contact information, account login information, and other information you provide when creating an account, purchasing services, booking classes, or communicating with us.
Account, Booking, and Membership Information
We may collect information related to your client account, class bookings, waitlists, attendance, cancellations, no-shows, late cancellations, memberships, packages, purchase history, account preferences, and communication preferences.
Payment and Billing Information
When you purchase a membership, package, drop-in class, or other service, your payment information is processed through our third-party booking and payment providers, including Mariana Tek and its payment-processing partners.
Station 34 Pilates may have access to limited billing-related information, such as purchase history, membership status, payment status, failed payments, refunds, chargebacks, and limited payment method details. We do not directly store full credit card numbers.
Health, Fitness, and Safety Information
Because our services involve physical movement, we may collect information you voluntarily provide through waivers, intake forms, health questionnaires, client notes, or communications with our staff. This may include injury history, physical limitations, pregnancy or postpartum status, surgeries, pain concerns, mobility concerns, medical conditions, emergency contact information, or other information relevant to safe participation in class.
This information is used to help our instructors understand your needs, prepare appropriate modifications, and support a safer in-studio experience.
Station 34 Pilates does not provide medical diagnosis, medical treatment, physical therapy, or medical advice.
Communications
We may collect records of emails, text messages, phone calls, voicemails, app messages, form submissions, cancellation requests, account questions, customer-service messages, and other communications you send to us.
Website, App, and Device Information
When you use our website, app, booking platform, or related digital services, certain technical information may be collected automatically by our website, app, booking platform, analytics providers, or other service providers. This may include IP address, browser type, device type, operating system, app usage, pages viewed, links clicked, session activity, crash data, cookies, pixels, and similar technologies.
Security Camera Footage
Our studio may use security cameras in public or common areas, such as entrances, reception areas, hallways, or studio/common spaces. Cameras are used for safety, security, incident review, property protection, and business operations.
Cameras are not placed in bathrooms, changing areas, or other areas where clients have a heightened expectation of privacy.
2. How We Use Information
We may use personal information to:
Provide in-person Pilates and fitness services.
Create, manage, and update client accounts.
Schedule classes and manage reservations, waitlists, cancellations, late cancellations, and no-shows.
Process purchases, memberships, recurring auto-payments, refunds, failed payments, and billing issues.
Review intake forms and client notes so instructors can prepare appropriate class modifications.
Communicate with you about bookings, schedule changes, required forms, account updates, membership status, billing, studio policies, safety issues, and other service-related matters.
Respond to questions, complaints, incidents, injuries, emergencies, disputes, or safety concerns.
Send service-related emails, text messages, phone calls, app notifications, or other communications.
Send marketing or promotional communications only where permitted and consistent with your communication preferences.
Improve our website, app, booking process, customer experience, and studio operations.
Protect the safety, rights, property, and security of Station 34 Pilates, our clients, staff, and visitors.
Maintain records for legal, accounting, tax, insurance, compliance, chargeback, and business purposes.
3. Booking Platform, App, Payment Processing, and Service Providers
Station 34 Pilates uses third-party service providers to help operate our website, app, booking system, payment processing, communications, analytics, and business operations.
These providers may include, but are not limited to:
Mariana Tek for booking, client accounts, app functionality, class scheduling, purchases, memberships, and studio-management tools.
Payment processors for payment transactions, recurring memberships, refunds, failed payments, and related billing functions.
Website hosting providers.
Email, phone, and text-message providers.
Analytics, app, and technology providers.
Accounting, legal, tax, insurance, payroll, and business advisors.
IT, security, and data-storage providers.
These third-party providers may collect, process, and store personal information according to their own privacy policies and terms. We encourage you to review the privacy policies of any third-party platform you use to access our services, including our booking platform, payment processor, app provider, and app store.
4. Memberships, Packages, and Recurring Payments
If you purchase a membership or package, we use your information to manage your account, process payments, track class usage, apply cancellation/no-show policies, and administer your membership terms.
Memberships may involve recurring automatic payments according to the membership agreement or purchase terms you accept at the time of purchase. Billing-related information may be used to process payments, address failed transactions, issue refunds where applicable, respond to chargebacks, and maintain business records.
This Privacy Policy explains how billing-related information is handled. Specific membership terms, cancellation requirements, late-cancel policies, early-termination fees, auto-renewal terms, and payment authorization language may be contained in separate purchase terms, membership agreements, waivers, or studio policies.
5. Health and Fitness Information
We collect health, fitness, injury, and safety-related information only as needed to support your participation in our in-person classes and to help instructors prepare appropriate modifications.
You should not submit information you do not want us to know. By providing health or fitness-related information, you authorize us to use it for safety, class planning, instructor communication, incident response, and related studio purposes.
Station 34 Pilates is not a medical provider. Our services are not a substitute for medical care, physical therapy, diagnosis, or treatment. If you have questions about whether Pilates, strength training, or any movement is appropriate for you, please consult a licensed healthcare provider.
6. Communications by Email, Phone, Text, and App
We may contact you by email, phone, text message, app notification, or other communication methods for service-related purposes, including:
Booking confirmations.
Schedule changes.
Required forms or waivers.
Class reminders.
Waitlist updates.
Membership or billing issues.
Cancellation or no-show issues.
Safety or incident-related communications.
Policy updates.
Responses to your questions.
We may also send marketing or promotional communications where permitted by law and consistent with your communication preferences. You may unsubscribe from marketing emails or adjust communication preferences where available.
Even if you opt out of marketing communications, we may still send transactional or service-related communications related to your account, bookings, payments, required forms, safety, policy updates, or studio operations.
7. SMS/Text Messaging Privacy
Station 34 Pilates may use text messaging to communicate with clients and prospective clients for service-related purposes, such as appointment or class reminders, schedule changes, account questions, required forms, waitlist updates, membership or billing issues, and responses to client inquiries.
By providing your mobile number and opting in to receive text messages where required, you consent to receive text messages from Station 34 Pilates. Message frequency may vary. Message and data rates may apply. You may opt out of text messages by replying STOP. You may request help by replying HELP or by contacting us using the contact information listed below.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We may use service providers to deliver text messages on our behalf, but we do not sell, rent, or share mobile opt-in data or text-message consent information with third parties or affiliates for marketing or promotional purposes.
8. Security Cameras
Station 34 Pilates may use security cameras in public or common areas of the studio for safety, security, incident review, property protection, and business purposes.
Security camera footage may be reviewed by authorized owners, managers, staff, security providers, legal advisors, insurance providers, law enforcement, or other appropriate parties when necessary to investigate an incident, protect safety, protect property, enforce policies, respond to claims, or comply with law.
Security footage is generally retained for a limited period unless it is needed for an incident, investigation, insurance claim, legal matter, safety concern, or other business purpose.
9. Cookies, Analytics, and App Technologies
Our website, app, booking platform, and third-party service providers may use cookies, pixels, analytics tools, software development kits, crash-reporting tools, or similar technologies.
These technologies may be used to:
Operate the website, app, and booking platform.
Remember account or booking preferences.
Measure website or app performance.
Troubleshoot errors.
Understand how users interact with our services.
Improve the booking and client experience.
Support marketing or advertising where applicable.
You may be able to adjust cookie or tracking settings through your browser, device, app settings, or privacy controls. Some features may not function properly if certain technologies are disabled.
10. How We Share Information
We do not sell your personal information.
We may share personal information when reasonably necessary with:
Booking and studio-management providers.
Payment processors.
Website, app, analytics, email, phone, text-message, and technology providers.
Staff, instructors, managers, owners, or authorized personnel who need the information to provide services.
Legal, accounting, insurance, tax, payroll, or business advisors.
Law enforcement, emergency responders, courts, regulators, or government authorities where required or appropriate.
Parties involved in an incident, claim, investigation, chargeback, legal dispute, business transfer, or safety concern, as appropriate.
Other parties with your consent or at your direction.
Text messaging originator opt-in data and consent are excluded from all sharing categories and will not be shared with any third parties. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
11. No Sale of Personal Information
Station 34 Pilates does not sell your personal information.
We also do not sell, rent, or share mobile information, text-message opt-in data, or SMS consent information with third parties or affiliates for marketing or promotional purposes.
12. Data Retention
We retain personal information for as long as reasonably necessary to provide services, manage client accounts, comply with legal obligations, resolve disputes, process payments, maintain accounting and tax records, support insurance and risk-management needs, enforce agreements, and operate our business.
Some information may be retained even after you stop attending classes or close your account, including records related to purchases, waivers, memberships, incidents, payment history, chargebacks, safety issues, legal obligations, or insurance matters.
Security camera footage is generally retained for a limited period unless it is needed for an incident, investigation, insurance claim, legal matter, safety concern, or other business purpose.
13. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, app, booking platform, payment processor, email system, text-message system, or storage system can be guaranteed to be completely secure.
You are responsible for keeping your account login credentials confidential and for notifying us if you believe your account has been accessed without authorization.
14. Minors
Our services may be available to minors only in accordance with our studio policies and with appropriate parent or legal guardian involvement.
If a minor participates in our services, a parent or legal guardian may be required to complete forms, provide consent, manage the account, and communicate with the studio.
We do not knowingly collect personal information from children through our website or app without appropriate parent or guardian involvement.
15. Your Choices and Requests
You may contact us to request that we update, correct, or review certain personal information associated with your account.
You may also request deletion of certain information, subject to our need to retain records for legal, billing, tax, accounting, insurance, safety, dispute-resolution, compliance, or legitimate business purposes.
You may opt out of marketing communications where available. Opting out of marketing does not stop necessary service-related communications about your account, bookings, payments, safety, required forms, policy updates, or studio operations.
For text messages, you may opt out by replying STOP. You may request assistance by replying HELP or contacting us directly.
16. Third-Party Links and Platforms
Our website, app, emails, text messages, or booking tools may link to third-party websites, apps, payment processors, app stores, social media platforms, or other services.
We are not responsible for the privacy practices of those third parties. Their privacy policies and terms govern their handling of your information.
17. Legal Compliance and Safety
We may use or disclose information if we believe it is necessary or appropriate to:
Comply with applicable law.
Respond to lawful requests.
Protect the safety of clients, staff, visitors, or the public.
Investigate incidents, injuries, fraud, trespassing, misconduct, or policy violations.
Protect our rights, property, business operations, or legal interests.
Respond to insurance, legal, accounting, tax, or regulatory matters.
Enforce our agreements, waivers, policies, or terms.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date above.
The current version will be posted on our website and/or made available through our app or booking platform.
Your continued use of our website, app, booking platform, or studio services after the updated policy is posted means you acknowledge the updated policy.
19. Contact Us
If you have questions about this Privacy Policy or how we handle personal information, please contact us:
Station 34 Pilates
Website: www.station34pilates.com
Email: info@station34pilates.com
Address: 2101 Branford Place, Thompson’s Station, TN 37179